Frequently Asked Questions

Yes. Khmer Group operates under a license issued by the Curaçao eGaming Authority, which requires regular audits of game fairness, anti‑money‑laundering controls and player fund segregation. The license number is displayed in the footer of the site, and you can verify its status on the regulator’s public registry.

To complete KYC (Know Your Customer) you’ll need a clear photo of a government‑issued ID (passport, national ID or driver’s licence) and a recent proof of address such as a utility bill or bank statement dated within the last three months. The documents must show your full name, date of birth and the address you registered with. Once uploaded, verification is usually processed within 24‑48 hours.

The minimum deposit is $10 (or equivalent in your currency). Khmer Group accepts Visa and Mastercard, e‑wallets like Skrill and Neteller, prepaid vouchers (Paysafecard), and cryptocurrency deposits (Bitcoin, Ethereum, USDT). Crypto deposits are credited instantly; card and e‑wallet deposits usually appear within a few minutes, while bank transfers may take 1‑3 business days.

Odds are compiled by Khmer Group’s odds team using statistical models, market data and public sentiment, then adjusted for bookmaker margin. Once you confirm a bet, the odds are locked at the time of placement, so your potential payout will not change even if the market moves. However, for live (in‑play) bets, odds update continuously and the price at the moment of each selection is applied.

If a match is postponed before kick‑off and not resumed within the official tournament schedule (usually 48 hours), the bet is void and the stake is returned. Should the match be canceled after some play has occurred, the bet is settled based on the official result at the time of abandonment, unless the governing body declares the result void, in which case the bet is also void.

Customer support is available 24/7 via live chat on the website, email at [email protected] and a toll‑free phone line for registered members. Response times are typically under two minutes in chat and within a few hours by email. All queries are logged and you’ll receive a reference number for tracking.